Help & Support

UzuHealth offers comprehensive healthcare services including online doctor consultations, lab test bookings, prescription management, and health record storage. We connect you with verified healthcare professionals for convenient, quality care.

Getting started is easy! Simply register for an account, complete your profile with basic health information, and you can start booking appointments or lab tests immediately. No paperwork required.

Yes, absolutely. We use industry-standard encryption and comply with healthcare privacy regulations. Your medical data is stored securely and only shared with healthcare providers you explicitly choose.

No, creating and maintaining your UzuHealth account is completely free. You only pay for the specific services you use, like consultations or lab tests.

While we provide quick consultation bookings, for life-threatening emergencies, please call emergency services (108/102) immediately. Our platform is best suited for non-emergency medical consultations and routine healthcare needs.

While you can browse our services without an account, you'll need to register to book appointments, access lab services, or store medical records. Registration is free and takes just a few minutes.

You'll need basic information like your name, phone number, email address, and date of birth. We also ask for emergency contact details to ensure your safety during consultations.

Payment declines can happen due to insufficient funds, card limits, or bank security measures. Try a different payment method or contact your bank. For persistent issues, our support team can help process manual payments.

Yes, digital receipts are automatically generated for all payments and available in your "Payments & Billing" section. You can download PDF receipts for your records or insurance claims.

First, try resetting your password using the "Forgot Password" link. If that doesn't work, clear your browser cache and cookies, or try a different browser. Contact support if the issue persists.

Ensure you have a stable internet connection and have granted camera/microphone permissions to your browser. Close other applications that might be using your camera. Refresh the page and try again.

Our support team typically responds within 4-6 hours for standard issues. Payment and technical issues receive faster response times, usually within 2 hours. Emergency medical concerns are handled immediately.