Healbot Services Private Limited (“us”, “we”, or “Healbot”, which also includes its affiliates) is the author and publisher of the internet resource www.uzuhealth.com (“Website”) on the world wide web as well as the software and applications provided by UzuHealth, including but not limited to the mobile application ‘UzuHealth’, and the software (together with the Website, referred to as the “Services”).

This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following weblink https://uzuhealth.com/privacy-policy/ (the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

• 1.General

This Privacy Policy is published in compliance with, inter alia:

1. Section 43A of the Information Technology Act, 2000;
2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

4. The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information from an individual;
5. The purpose, means and modes of collection, usage, processing, retention and destruction of such information;
6. And how and whom UzuHealth will disclose such information.

• 2.Information collected from the user

Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, video calls, telephone calls or other correspondence, we might ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by UzuHealth. UzuHealth will be free to use, collect and disclose information that is freely available in the public domain without your consent. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following: contact data (such as your email address and phone number); demographic data (such as your gender, your date of birth and your pin code); data regarding your usage of the services and history of the appointments made by or with you through the use of Services; insurance data (such as your insurance carrier and insurance plan); other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.

The information collected from you by UzuHealth may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.

“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

3. User’s Note:

This section applies to all users. 

1. Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by UzuHealth immediately.
2. An indicative list of information that UzuHealth may require you to provide to enable your use of the Services is provided in the Schedule annexed to this Privacy Policy.
3. All the information provided to UzuHealth by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that UzuHealth may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues.. (f) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. UzuHealth also reserves the right to use information provided by or about the End-User for the following purposes:

1. Publishing such information on the Website.
2. Contacting End-Users for offering new products or services.
3. Contacting End-Users for taking product and Service feedback.
4. Analyzing software usage patterns for improving product design and utility.
5. Analyzing anonymized practice information for commercial use.
6. Processing payment instructions including those through independent third party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.

If you have voluntarily provided your Personal Information to UzuHealth for

any of the purposes stated above, you hereby consent to such collection and use

of such information by UzuHealth.

4. Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.
5. UzuHealth does not control or endorse the content, messages or information found in any Services and, therefore, UzuHealth specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against UzuHealth relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against UzuHealth relating to the same.
6. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through info@uzuhealth.in. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or UzuHealth has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, UzuHealth may, at its sole discretion, discontinue the provision of the Services to you.
7. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through  info@uzuhealth.in. Please note that your withdrawal of consent, or cancellation of account may result in UzuHealth being unable to provide you with its Services or to terminate any existing relationship UzuHealth may have with you.
8. If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at info@uzuhealth.in .
9. UzuHealth may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. UzuHealth will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, UzuHealth provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
10. Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, UzuHealth automatically receives the URL of the site from which anyone visits. UzuHealth also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help UzuHealth improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, UzuHealth may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
11. A User may have limited access to the Website without creating an account on the Website. 
12. UzuHealth does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which UzuHealth is not responsible or liable. Accordingly, UzuHealth does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does UzuHealth guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by UzuHealth of the website, the website's provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. UzuHealth encourages the User to read the privacy policies of that website.
13. UzuHealth does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, use, storage and disclosure of which each End User must agree to under the Terms of Use in order for UzuHealth to effectively render the Services).
14. UzuHealth maintains a strict "No-Spam" policy, which means that UzuHealth does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.
15. UzuHealth takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when UzuHealth, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

4.Doctor’s Note:

This section applies to all Practitioners.

1. As part of the registration as well as the application creation and submission process that is available to Practitioners on UzuHealth, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.
2. All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to UzuHealth, failing which they are required to leave the Services, including the Website immediately.
3. Practitioners’ personally identifiable information, which they choose to provide to UzuHealth, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by UzuHealth. You will be the owner of your information and you consent to UzuHealth collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. UzuHealth may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. UzuHealth also reserves the right to use information provided by or about the Practitioner for the following purposes:

7. Publishing such information on the Website.
8. Contacting Practitioners for offering new products or services subject to the telephone number registered with the DNC Registry.
9. Contacting Practitioners for taking product feedback.
10. Analyzing software usage patterns for improving product design and utility.
11. Analyzing anonymized practice information including financial, and inventory information for commercial use.

5.END-USERS NOTE:

This section applies to all End-Users.

1. All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to UzuHealth, failing which they are required to leave the UzuHealth immediately.
2. If you have inadvertently submitted any such information to UzuHealth prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email toinfo@uzuhealth.in, inquire whether UzuHealth is in possession of your personal data, and you may also require UzuHealth to delete and destroy all such information.
3. End-Users’ personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by UzuHealth from End-Users (such as, patterns of utilization described above) and is exclusively owned by UzuHealth. UzuHealth may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, UzuHealth reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
   1. Analyzing software usage patterns for improving product design and utility.
   2. Analyzing such information for research and development of new technologies.
   3. Using analysis of such information in other commercial product offerings of UzuHealth.
   4. Sharing analysis of such information with third parties for commercial use.
4. UzuHealth will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by logging into their "Account" at www.UzuHealth.com and changing the account settings.
5. UzuHealth may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Practitioners.
6. All UzuHealth employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. UzuHealth has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which UzuHealth transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
7. To the extent necessary to provide End-Users with the Services, UzuHealth may provide their Personal Information to third party contractors who work on behalf of or with UzuHealth to provide End-Users with such Services, to help UzuHealth communicate with End-Users or to maintain the Website or independent third party service providers to process payment instructions including providing a payment deferral facility to End-Users in relation to the Services. These third-party service providers have access to information needed to process payments, but may not use it for other purposes. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.

 

6.Security 

 

1. UzuHealth implements necessary security precautions, to protect User’s personal information both online and offline, including certain managerial, technical, operational and physical security control measures that are equivalent to the information that are being collected and the nature of UzuHealth’s business. Your Personal Information and Sensitive Personal Data and Information is maintained by UzuHealth in electronic form on equipment and digital resources owned or controlled by it. This information may be converted to physical form as and when deemed necessary for any business purpose. 
2. The website hereby affirms that all user data, including but not limited to clicks, visits, impressions, scrolls, etc., shall be protected and kept confidential. The website does not provide any advertising space or pixels to any third-party entities. All user data shall be collected and secured solely for the purpose of enhancing the user experience on our website and its landing pages.
3. UzuHealth does not have access nor is aware of the passwords enabled by the Users to access their accounts maintained with UzuHealth, whether in their capacity of an End User, or any other category of User. If you suspect any unauthorized use of your account, you must immediately notify UzuHealth by sending an email to info@uzuhealth.in. You shall be liable to indemnify UzuHealth due to any loss suffered by it due to such unauthorized use of your account and password.
4. UzuHealth makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
5. Part of the functionality of UzuHealth is assisting the doctors and health counsellors to maintain and organise such information. UzuHealth may, therefore, retain and submit all such records to the appropriate authorities, or to doctors/health counsellors who request access to such information.
6. Part of the functionality of the UzuHealth is assisting the patients to access information relating to them. UzuHealth may, therefore, retain and submit all such records to the relevant patients, or to their doctors and health counsellors.
7. Notwithstanding the above, UzuHealth is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, UzuHealth shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of UzuHealth including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

 

• 7. Cookies 

 

UzuHealth and its service providers use temporary cookies to store certain information which is not sensitive personal data or information, for research and development, and user administration and service. User’s personal information is not stored in the cookies and if any user wants they can disable them through browser settings. UzuHealth may permit authorized third parties to place or recognize a unique cookie on the browser of the user in the course of serving advertisements to the user or optimizing services.

 

• 8. Minor’s Policy

 

We do not provide any goods or services for use by children on our website or mobile application. Only under the guidance of parents/guardian can any children or minor use the services of this website or mobile application.

 

• 9.Changes to Privacy Policy

 

UzuHealth may update this Privacy Policy and the changes will be posted on this page. If there are any significant changes UzuHealth will provide you with reasonable notice of such changes and will display a notice on the Website or send Users an email, as provided for above. If you object to any of the changes to our terms, and you no longer wish to use the services, you may contact info@uzuhealth.in to deactivate your account. Unless stated otherwise, UzuHealth’s current Privacy Policy applies to all information that UzuHealth has about you and your account..

 

• 10.Consent to Privacy Policy

 

You will be considered to have read, understood, and agreed to the practices and policies outlined in this privacy policy and to be bound by the privacy policy by using the services or providing us with your information in any other way. In accordance with the terms of this privacy policy, you consent to the collection, use, and disclosure of your information by us. At our sole discretion, we reserve the right to modify, add, or remove portions of this privacy policy at any time. Don't use the services or give us any of your information if you don't agree with this privacy policy at any time. If you use the services on behalf of someone else, such as a child or employer, you warrant that they are authorized to (i) accept this privacy policy on behalf of that individual or entity, and (ii) consent to our collection, use, and disclosure of that individual or entity's information as described in this privacy policy.

 

• 11.Contact Information Grievance Officer

 

If you have any query about this Privacy Policy or UzuHealth’s information collection, you may contact, the Data Protection Officer appointed by UzuHealth in accordance with the provisions of PDPA. Any request, questions or concern regarding our use of your personal information will be promptly addressed by us. If you have any grievance related to our use of your information, you may contact the Data Protection Department:

Name: Anuradha Chetia
Healbot Services Private Limited
House no 20, Boloram Bora Road,

Uzan Bazaar, Guwahati,

Assam.

Pin- 781003
Phone: +917896857506
Email:  info@uzuhealth.in

 

 

TERMS OF USE

Healbot Services Private Limited, on behalf of itself and its affiliates/group companies under the brand "UzuHealth" (“UzuHealth”), is the author and publisher of the internet resource www.uzuhealth.com and the mobile application ‘UzuHealth’ (together, “Website”). In the following document, “UzuHealth” also means Healbot Services Private Limited unless stated otherwise.

1. Applicability of the terms

Please carefully go through the terms and conditions laid out at https://uzuhealth.com/terms-and-conditions/ (“Terms and Conditions”) before you decide to access the website or avail the services made available on the website. The terms and conditions hereunder together with the terms on our privacy policy constitute a legal agreement between you (the user) and UzuHealth. UzuHealth is not responsible for any user who is not aware of the terms and conditions and hence, thereafter is open to no disputes regarding the reach of this document and its information to the user base. (*Any user who wish to avail the services of UzuHealth acknowledges the terms and conditions of this document and are therefore under the assumption that they are well aware of the clauses and points mentioned in the following document*)

The agreement shall apply to you under following conditions:

1. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be enlisted, or already listed, on the website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
2. A patient, his/her representatives or affiliates, searching for doctors/ medical practitioners through the Website (“End-User”, “you” or user has been used twice “User”); (*any person who is ordering or interested in ordering a service is not a final user because enquiry about a service is not confirmation of the service*) or
3. Otherwise a user of the Website (“you” or “*Visitor”).

Following terms applies to those services that are made available to the user:

1. For you/Patient: a) Creation and maintenance of user accounts (*with the sole consent of the visitor of the website inclined to use/enquire about the services offered) b) Search (*confirm) for practitioners by specialty and geographical area or any other criteria that may be developed and made available by UzuHealth and c) To (*make/schedule/enquire/cancel/pay*) appointments with doctors/medical practitioners d) To book/schedule/enquire/cancel/pay* lab tests

 

These services may change from time to time, at the sole discretion of UzuHealth, and the agreement will apply to user’s visit to and user’s use of the website to avail the services, as well as to all information provided by user on the website at any given point in time.

By choosing to download or access the website to avail the services made available by UzuHealth, you decisively accept all the conditions set forth in this agreement and agree to abide by them. 

We reserve the right to modify/ cease/ terminate any portion of the agreement for any reason and at any time, and such modifications shall be informed to you in writing over SMS/ mail or any other medium chosen by UzuHealth(SMS are only a mode of communication and Uzuhealth will not be responsible for sharing any sensitive information from the patient side to any such personnel who claims to be from UzuHealth) . As a user, you shall read the “Terms & Conditions” and “Privacy Policy” on regular intervals for smoother experience. Your use of the website following any of the above-mentioned modifications constitutes your agreement to follow and bound by the modified terms. If you do not agree with any part of the agreement, kindly refrain from using the website or avail any services.

These terms are published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

1. the Indian Contract Act, 1872,
2. the (Indian) Information Technology Act, 2000, and
3. the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”) (*any other relevant laws related to medico-legal category , example : Assam Health Establishment Act, 1993 is applicable between the Doctor and the user when they opt for physical examination)

 

Terms of Use for All users other than Health Counsellors and Medical practitioners

2. Conditions of Use

1. 1. The website and its services are designed to be used within India. So, please refrain from using the website or rendering any services through use of websites outside of India. Any possible consequences arising from such an incident or any penalty sanctioned by the user on such websites shall be the sole responsibility of the user.
   2. The user must be 18 years of age at minimum to register, use or visit the website. By registering, using or visiting the website, you represent and warrant to UzuHealth that you are 18 years of age or older , and that you have the right, authority and capacity to use the website and the services available through the website, and agree to and abide by this agreement. If in case the services are meant to be used for a minor, the guardian could be the user which too, in he/she has read the terms and conditions.
   3. Consultation is intended for general purposes only and is not meant to be used in emergencies/serious illnesses requiring physical consultation. Further, if the Practitioner adjudges that a physical examination would be required and advises ‘in-person consultation’, it is the sole responsibility of the User, to book an appointment for physical examination or/and in-person consultation whether the same is with the Practitioner listed on the Website or otherwise. In case of any negligence on the part of the User in acting on the same and the condition of the User deteriorates, UzuHealth shall not be held liable.(*any sort of advice, direction or reply to an enquiry is not to be termed under  consultation from any representative of UzuHealth to any sort of user)
   4. Medical Advice is a mode available to Users to assist them to obtain consultation from Practitioners and does not intend to replace the physical consultation with a medical practitioner.

 

3. Services

• 1. The services provided by UzuHealth will be as follows
• Consultation: We offer professional consultation services to our clients, which may include medical, healthcare, or any related advisory services as per the applicable laws and regulations.
• Diagnostic Services: We provide diagnostic services aimed at assessing and evaluating the health condition of individuals. These services may involve medical examinations, tests, imaging, or other diagnostic procedures conducted by qualified professionals.
• Wellness Services: Our wellness services encompass a range of preventive and proactive measures intended to promote and maintain the overall well-being of individuals. These services may include health screenings, lifestyle guidance, preventive care, and other wellness-related interventions.
• Lab Tests: We facilitate access to laboratory testing services, which involve the analysis and examination of biological specimens for diagnostic or research purposes. These tests are conducted by authorized laboratories and may include various types of medical, clinical, or genetic tests.
• Delivery of Reports: Upon completion of diagnostic tests or examinations, we provide the service of delivering the test reports or results to the individuals or their authorized representatives through secure and reliable channels.
• Technical Services: We offer technical services to support and enhance the delivery of our healthcare-related services. These services may include the maintenance of technological infrastructure, data management, security measures, software support, and other technical assistance necessary for efficient operations. (All or any of the services are restricted to the limitations for time, delivery, mode of practice and venue of service and consideration given to the user based on the circumstances which shall be communicated to the users separately on one to one communication basis,, through an official representative of UzuHealth)
  2. By ordering a service hereunder, the user accepts these terms and conditions and that these terms may be subject to change at any time and it is the user’s responsibility to check the terms and conditions prior to ordering such services for any amendments and/or alterations
  3. All orders placed by the users shall be subjected to the written acceptance of UzuHealth and availability of the service
  4. To enjoy the services provided on the website, users are required to submit their full name, age, contact number, gender, location, health issues and the concerned department they are looking for. (Basic details are to be kept safe and guarded under the certifications of UzuHealth and only medical and lab test reports will be shared to the assigned doctor whose consent is assumed to be given when a user choses to get a consultation with any of the listed doctors of medical practitioner)
  5. Users are required to go through our privacy policy for details about information gathering and dissemination practices. 
  6. On receipt of the order by the user, UzuHealth shall confirm acceptance of the order in writing or by e-mail, SMS/WA/RCS & other mode of communication
  7. UzuHealth will endeavour to comply with all applicable regulations and other legal requirements
  8. Any claim by the user which is based on any non-performance of the services shall be notified to UzuHealth in writing within [10] days from the date of delivery of the services. If the user omits to notify the UzuHealth in accordance with this condition, UzuHealth shall have no liability for such non-performance.(upon confirmation and if found to be the fact the there has been non-performance to the user, Uzu health shall refund the amount in 10 working days from the day of confirmation of non-performance; which shall terminate any liabilities or any pending agreements between the user and Uzuhealth)

 

4. Conduction of Tests

            4.1.Collection of Sample

• • Our website facilitates lab test bookings at partner labs for our users ("Users" or "End Users"). The responsibility of UzuHealth is limited to facilitating the booking of lab tests and providing the test reports to the Users.
  • 4.1.2. UzuHealth shall not be involved in the collection of samples or conduction of tests. These processes are entirely the responsibility of our partner labs, and UzuHealth shall not be held liable for any issues, errors, delays, or any other matters related to the sample collection, testing, handling, or reporting of results by the partner labs.
  • 4.1.3. The Users acknowledge that the partner labs have their own terms and conditions, privacy policies, and practices for sample collection, testing, and reporting. Users are bound by those terms when availing lab test services through our website.
  • 4.1.4. The Users agree to comply with all instructions provided by UzuHealth and the partner labs regarding the lab test bookings, sample collection requirements, and any other relevant guidelines. Each diagnostic test necessitates that the User take certain steps (prior fasting etc.) before the sample is collected. UzuHealth expects that the End User complies with all such requirements. UzuHealth bears no responsibility towards any inaccurate or disparate results arising out of non-adherence with such requirements.
  • 4.1.5. It is the responsibility of the Users to provide accurate and up-to-date personal and medical information during the booking process. UzuHealth shall not be held liable for any issues arising from inaccurate or incomplete information provided by the Users.
  • 4.1.6. It is likely that User may be subject to specific medical or other conditions (e.g. – allergy, diabetic, haemophilic etc.) that may have adverse effects on the User in the course of collection of samples. It shall be the duty of the User to notify the lab technician, prior in time, of such specific medical or other conditions. Lab technician or UzuHealth is not responsible in any manner for any adverse effects suffered by the User due to such specific medical or other conditions of the User.

 

          4.2.Partner Labs’ Liability:

1. 4.2.1. The Users understand and agree that any issues, concerns, claims, or disputes related to the collection of samples, test conduct, accuracy of results, or any other lab-related matters are the sole responsibility of the partner labs. UzuHealth shall not be liable or accountable for any such matters.

• 4.2.2. In the event of any grievances or dissatisfaction regarding lab services, the Users agree to communicate directly with the respective partner labs and not hold UzuHealth responsible for any resolution.
• 4.2.3. UzuHealth shall undertake commercially reasonable efforts to ensure that the results, reports or diagnosis is made available within the turnaround time as communicated to the Users, which shall generally be within seven (7) business days. However, the User acknowledges that there are several factors that are not within the control or direct supervision of UzuHealth that contribute towards preparation of the report/result/diagnosis/ type of test and the partner lab's policies and as such the prescribed timeline is merely indicative.
• 4.2.4. The Users acknowledge that the turnaround time for lab test results is an estimate and may be subject to various factors, including the partner lab's workload, testing complexity, and unforeseen circumstances. Therefore, UzuHealth shall not be held liable for any delays in the delivery of test results.
• 4.2.5. By using our website and availing lab test booking services, the Users agree to be bound by these terms and conditions. It is recommended that Users carefully read and understand these terms before proceeding with any lab test bookings through UzuHealth. Our website facilitates lab test bookings at partner labs for our users ("Users" or "End Users"). The responsibility of UzuHealth is limited to facilitating the booking of lab tests and providing the test reports to the Users.
• 4.2.6. The User agrees and acknowledges that the Diagnostic Services shall be undertaken by using generally acceptable market practices and standards.

5. Terms of Use for Health Counsellors

1. 1. UzuHealth, both directly and indirectly, collects information related to Health Counsellors profiles, contact details, and practices. UzuHealth reserves the right to remove any Health Counsellor's profile with or without prior notice. The purpose of collecting this information is to facilitate interaction with End-Users and other Users. If any information displayed on the Website regarding your profile is found to be inaccurate, you must promptly notify UzuHealth to allow for necessary amendments.
   2. The Health Counsellor, with their basic medical knowledge, shall provide medical assistance and support within the limits of their training and qualifications. They acknowledge and agree that they are not licensed physicians and shall not engage in activities that require a Medical Practitioner's expertise or professional judgment.
   3. The Health Counsellor shall adhere to all applicable laws, regulations, and guidelines governing the practice of the UzuHealth. They shall not exceed the limits of their authorized practice or engage in any activities that are prohibited by law.
   4. By agreeing to the Health Counsellor shall exercise reasonable skill, care, and judgment in providing medical assistance and support. They shall follow established protocols, guidelines, and best practices in their field to ensure the safety and well-being of the individuals receiving their services.

 

6. Terms of Use for Medical Practitioners

1. 1. UzuHealth, both directly and indirectly, collects information related to Practitioners' profiles, contact details, and practices. UzuHealth reserves the right to remove any Practitioner's profile and has the discretion to display Practitioners' profiles with or without prior notice. The purpose of collecting this information is to facilitate interaction with End-Users and other Users. If any information displayed on the Website regarding your profile is found to be inaccurate, you must promptly notify UzuHealth to allow for necessary amendments.
   2. UzuHealth shall not be held responsible or liable to Users for any losses, damages, injuries, or expenses resulting from disclosures or publications made by UzuHealth when the User has explicitly or implicitly consented to such disclosures or publications. In the event that the User has revoked their consent as per the terms of the Privacy Policy, UzuHealth shall not be responsible or liable to the User for any losses, damages, injuries, or expenses arising from disclosures made by UzuHealth prior to receiving the revocation.
   3.  UzuHealth retains the right to moderate suggestions provided by Practitioners through feedback and has the authority to remove any abusive, inappropriate, or promotional content posted on the Website. However, UzuHealth shall not be held liable for the addition of inactive, inaccurate, fraudulent, or non-existent profiles of Practitioners on the Website.
   4.  Practitioners explicitly agree that UzuHealth retains the right to publish the Content provided by Practitioners to third parties, including content platforms.
   5.  As a Practitioner, you hereby represent and warrant that your use of the Services will comply with applicable laws. Any violation of applicable law resulting from your use of the Services is solely your responsibility, and UzuHealth assumes no liability in connection therewith.
   6. Practitioners should not cancel confirmed consultation bookings, unless there are certain valid reasons beyond the Practitioner’s control. Even in these cases, Practitioners should do their best to cancel with as much lead time as possible and contact UzuHealth if they need help.
   7.  UzuHealth facilitates easy access for Practitioners by providing a tool to update profile information. UzuHealth retains ownership rights over all Practitioner profiles and photographs and reserves the right to moderate any requested changes or updates made by Practitioners. However, UzuHealth independently decides whether to publish or reject such requests for changes or updates. You hereby represent and warrant that you have lawful entitlement to upload any content as part of your profile or while using UzuHealth's services and that such content does not infringe upon any third-party rights, including intellectual property rights. Upon becoming aware of any breach of this representation, UzuHealth may, at its sole discretion and with or without notice to you, modify or delete portions of your profile information.

7. Content Rights and Obligations

0. 7.1. Pursuant to Regulation of the IG Rules, UzuHealth hereby notifies Users that they are prohibited from engaging in the following actions on the Website: Hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any information that:
1. Belongs to another person without proper authorization.
2. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of privacy, hateful, racially or ethnically objectionable, disparaging, related to or encouraging money laundering or gambling, or in any way unlawful.
3. Harms minors in any manner.
4. Infringes upon any patent, trademark, copyright, or other proprietary rights.
5. Violates any current applicable laws.
6. Deceives or misleads the recipient about the origin of such messages, or communicates grossly offensive or menacing information.
7. Impersonates another person.
8. Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource.
1. Threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, public order, or incites the commission of any cognizable offense, or insults any other nation.

7.2. Users are further prohibited from:

1. Violating or attempting to violate the integrity or security of the Website or any UzuHealth Content.
2. Transmitting disruptive or competitive information (including job posts, messages, and hyperlinks) on or through the Website that interferes with the provision of Services by UzuHealth.
3. Intentionally submitting incomplete, false, or inaccurate information on the Website.
4. Initiating unsolicited communications with other Users.
5. Using any engine, software, tool, agent, or mechanism (such as spiders, robots, avatars, or intelligent agents) to navigate or search the Website.
6. Attempting to decipher, decompile, disassemble, or reverse engineer any part of the Website.
7. Copying or duplicating UzuHealth Content or other information from the Website.
8. Framing, hotlinking, or deep linking any UzuHealth Content.
1. Circumventing or disabling any digital rights management, usage rules, or other security features of the Software.

7.3. If UzuHealth becomes aware, either through its own discovery or notification by an affected person in writing or through an electronically signed email, of any information that contravenes Clauses 7.1 and 7.2, UzuHealth reserves the right to:

1. Disable such contravening information.
2. Preserve the information and related records for a minimum of 90 (ninety) days, to be produced to government authorities for investigation purposes.

7.4. In the event of a User's non-compliance with applicable laws, rules, regulations, or the Agreement (including the Privacy Policy), UzuHealth reserves the right to:

1. Immediately terminate the User's access or usage rights to the Website and Services.
2. Remove non-compliant information from the Website.

7.5. UzuHealth may disclose or transfer User-generated information to its affiliates or governmental authorities in compliance with applicable laws. By using the Website, Users consent to such transfers. The SPI Rules permit UzuHealth to transfer sensitive personal data or information, including any information, to any other body corporate or person in India or any other country that ensures the same level of data protection adhered to by UzuHealth under the SPI Rules, provided such transfer is necessary for the lawful performance of a contract between UzuHealth or its representative and the User, or with the User's consent.

7.6. UzuHealth respects the intellectual property rights of others and assumes no responsibility for any violations of intellectual property rights.

8. Termination

0. 8.1.  In the event of any of the following circumstances, UzuHealth reserves the right to suspend or terminate a User's access to the Website and the Services, with or without prior notice, and to exercise any other legal remedies available:
1. The User breaches any terms and conditions stated in this Agreement;
2. A third party reports a violation of their rights resulting from the User's use of the Services;
3. UzuHealth is unable to verify or authenticate any information provided by the User;
4. UzuHealth has reasonable grounds to suspect any illegal, fraudulent, or abusive activity on the part of the User; or
5. UzuHealth, at its sole discretion, believes that the User's actions may result in legal liability for the User, other Users, UzuHealth, or are contrary to the interests of the Website.

8.2.Once a User's access is temporarily suspended, indefinitely suspended, or terminated, the User is prohibited from further use of the Website under the same account, a different account, or by re-registering under a new account. Upon termination of an account due to the aforementioned reasons, the User will no longer have access to data, messages, files, and other materials stored on the Website. The User is responsible for maintaining continuous backups of any medical services rendered in order to comply with their own record-keeping processes and practices.

 

9. Limitation of Liability

In no event, including but not limited to negligence, shall UzuHealth, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:

1. provision of or failure to provide all or any service by Medical Practitioners to End- Users contacted or managed through the Website;
2. any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website;
3. any unauthorized access to or alteration of your transmissions or data; or
4. any other matter relating to the Website or the Service.

In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only)

10. Retention and removal

UzuHealth may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.

11. Applicable Law and Dispute Settlement

1. 1. By agreeing to this Agreement, you acknowledge that the laws of India will govern any contractual obligations between UzuHealth and the User.
   2. Any disputes, claims, or controversies arising from or related to this Agreement, including the determination of its applicability or scope for arbitration, as well as your use of the Website or Services and the associated information, will be resolved through arbitration in India. The arbitration will be conducted before a sole arbitrator appointed by UzuHealth, following the guidelines set forth in the Arbitration and Conciliation Act, 1996. The arbitration proceedings will take place in Guwahati, and all communications and documents involved will be in English. The resulting award will be final and binding upon all parties involved in the dispute.
   3. Except as specified in Clause above, any disputes arising from or relating to this Agreement, your use of the Website or Services, or the associated information, shall be subject to the exclusive jurisdiction of the courts in Guwahati.

 

12. Refund Policy

1. 1. If the company is delayed or prevented from delivering the services due to circumstances beyond its control, the company reserves the right to cancel or suspend the contract without any liability (subject to providing the user with the appropriate refund in such an incident)
   2. Whilst every effort will be made to meet the user’s individual requirements, UzuHealth shall be under no obligation to accept amendments or cancellation of any order or any part thereof. If cancellation is accepted by the company, any costs or expenses incurred by the company up to the date of cancellation and all loss or damage resulting from the cancellation will be paid by the user.
   3. UzuHealth will ensure users are provided confirmed appointments on the book facility. However, UzuHealth has no liability if such an appointment is later cancelled by the practitioner, or the same practitioner is not available for appointment. In such a case, users shall be refunded the booking amount (exclusive of all taxes).
   4. Refund will be granted, if UzuHealth is unable to process your request even after the payment which includes, the Medical Practitioner being not available within the time frame of 30 minutes of the appointed time, if the Medical Practitioner has been absent for that particular day, if the booking was cancelled without a prior notification of at least 40 minutes before the appointment time.
   5. No refund will be initiated, if the User does payment through any other portal except the company payment option, if there are network issues from the User end which disrupts the communication which includes internet or any communication glitches.
   6. The User will not be entitled for a refund if there are any unresolved matters or disputes in the Practitioner User relationship.

 

13. Contact Information Grievance Officer

If you have any query about this “Terms and Condition” or UzuHealth’s information collection, you may contact, the Data Protection Officer appointed by UzuHealth in accordance with the provisions of PDPA. Any request, questions or concern regarding our use of your personal information will be promptly addressed by us. If you have any grievance related to our use of your information, you may contact the Data Protection Department-

Name: Anuradha Chetia
Healbot Services Private Limited
Boloram Bora Road,

Uzan Bazaar, Guwahati,Assam.

Pin- 781003
Phone: +917578898898
Email:  info@uzuhealth.in

 

14. Waiver

No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by UzuHealth. Any consent by UzuHealth to, or a waiver by UzuHealth of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.